This Refund Policy explains how exchanges, warranty claims and refunds work for purchases made from PC Master Comércio de Computadores LTDA (“PC Master”, “we”), CNPJ 50.183.977/0001-60, Av. Rio Branco, 156, Mezzanine 208, Stand 07, Centro, Rio de Janeiro – RJ, 20040-003, Brazil, in accordance with the Brazilian Consumer Defense Code (Lei nº 8.078/1990 – CDC).
1. Scope
This policy applies to computers, notebooks, components, peripherals, networking products and IT supplies bought from PC Master by individuals and companies. Sales are not completed on this website.
2. Exchanges without defects
Products without defects may be exchanged, subject to availability, when they are returned unused, in their original packaging, with all accessories and manuals, together with the invoice.
Under Brazilian law, stores are not required to exchange products without defects that were bought in person. PC Master offers this exchange as a courtesy, under the conditions informed at the time of purchase. For parts and upgrades, please inform the exact model of your computer or motherboard when requesting a quote, so we can check compatibility before the sale.
3. Defective products
- Deadline to report: computers, components, peripherals and accessories are durable goods, so you have 90 days from receipt to report an apparent defect. For consumable supplies, such as ink cartridges and toners, the deadline is 30 days. For hidden defects, the period starts when the defect becomes evident.
- Resolution period: once the defect is reported, the problem must be resolved within up to 30 days.
- If it is not resolved: you may choose a replacement with a product of the same kind in perfect condition, a refund of the amount paid, monetarily updated, or a proportional price reduction.
Damage caused by misuse, electrical surges, liquids, drops, unauthorized repairs or installation contrary to the manufacturer’s instructions is not considered a manufacturing defect.
4. Manufacturer’s warranty
Many products also have a warranty offered by the manufacturer, which complements the legal warranty. Its period and conditions are defined by the manufacturer in the warranty certificate or manual, and service may be provided through the manufacturer’s authorized network. Contact us and we will guide you on how to proceed.
5. Purchases outside the store
When a purchase is made outside our store — for example, by phone or email — you may withdraw from it within 7 days of receiving the product, as provided in article 49 of the CDC. In this case, all amounts paid, including any delivery costs, are refunded, monetarily updated.
6. Company purchases
When a company buys products for its own use, this policy applies in the same way. Purchases made for resale follow the conditions agreed in the quote and the applicable civil and commercial legislation.
7. How refunds are made
- Refunds are made using the same payment method used in the purchase whenever possible;
- For card payments, the reversal is requested from the card operator, and the credit appears on the statement according to the card issuer’s timeline;
- For other payment methods, the amount is refunded by bank transfer.
8. How to request
Visit our store or contact us by phone or email, informing your name or company, the invoice number, the product and the reason for the request. For defects, describe the problem and, if possible, send photos or videos. You can also write to us through our contact page.
Before handing over a computer or storage device, back up your data: the analysis, repair or replacement of the product may result in data loss.
9. Contact
PC Master Comércio de Computadores LTDA · CNPJ 50.183.977/0001-60
Av. Rio Branco, 156, Mezzanine 208, Stand 07, Centro, Rio de Janeiro – RJ, 20040-003, Brazil
Phone: +55 (11) 4118-3442 · Email: [email protected]